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PERFORMANCE SCALE

Please judge our performance by placing your rating in the adjoining boxes:


TOPIC
RESPONSIVENESS: How do you rate our responsiveness in dealing with you? (i.e. Enquiries, Quotation etc.)
PROFESSIONALISM: How do you rate our staff’s professionalism in dealing with you?
TECHNICAL SUPPORT: If you received any technical support, how do you rate the technical competence of our staff and their response time in resolving product related problems? (If Applicable)
DELIVERY: How do you rate our delivery on time performance and our commitment to meet your delivery expectations? (If Applicable)
COMPETITIVENESS: How do you rate the competitiveness of our products and do they represent best value for total cost of lifetime ownership? (If Applicable)
QUALITY: How do you rate our approach to quality management to ensure complete customer satisfaction?
COMMITMENT: How do you rate our commitment for on-time payment practice as a part of fostering good relationship? (Applicable to Suppliers)
OVERALL: How do you rate Saudi Fal?
What do you like about our products and services and how we add value to your business?
Do you measure our performance internally and how does Saudi Fal rate?
Do you have any comments or suggestions that would help us improve our quality of customer service?